Last Updated: 11/20/2024

At THEMAINSPIRE, we aim to provide a smooth shopping experience. If you are not satisfied with your purchase, please review our refund and return policy below.

Eligibility for Returns

We accept returns under the following conditions:

  • Items are in their original condition, unused, and in the original packaging.
  • A return request is initiated within 14 days of receiving the item.
  • The item was damaged, defective, or incorrect upon arrival.

Note: Personalized or custom-made items are non-returnable unless they arrive damaged or defective.

Return Process

To initiate a return:

  1. Contact us at contact@themainspire.com with your order number, reason for the return, and any supporting photos (if applicable).
  2. Wait for our team to review your request and provide return instructions.
  3. Ship the item back to the address provided.

We recommend using a trackable shipping service for returns.

Refund Policy

Refunds are issued in the following cases:

  • Approved returns for damaged, defective, or incorrect items.
  • Returned items received in original, unused condition.

Refund Process:

  • Refunds will be processed within 5–7 business days of receiving the returned item.
  • The refund will be credited to the original payment method.

Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping cost.
  • For other returns, buyers are responsible for the return shipping fees.

Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Sale or clearance items.
  • Gift cards.
  • Personalized or custom-made items.

Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Issues with Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank account or credit card statement.
  2. Contact your bank or payment provider for updates.
  3. If you still have concerns, email us at contact@themainspire.com, and we’ll assist you.

If you have further questions about our refund or return policy, please email us at contact@themainspire.com.